PARTS RETURN POLICY and/or Exchange Policy

Within 30 days of receipt, call to let us know you are returning the item(s) purchased and to obtain a Return Authorization number. Returned items must be unused in the original boxes or packaging and must not have not been installed. All Factory/OEM parts are subject to up to a 20% Restocking fee. All other items, including special order Factory/OEM parts and Special Order After-Market/Performance parts are subject to a 25% restocking and/or Order Cancellation fee. Custom Special Orders such as Wheel/Tire Packages or Wheel orders with Custom Sizes/Offsets and/or Custom Paint Finishes and electrical items are not returnable.

You will receive the refund of your purchase price less Restocking fee once the returned item(s) have been received, inspected or order cancelled. Installed items are never returnable. 928 Specialists reserves the right to refuse return of an installed item, and will do so unless authorization has been made in advance.

Shipping and installation costs are never refundable or reimbursable.
 
Clearance and Overstock Items are NOT returnable unless damaged or found to be defective!

Note: ALL CORE RETURNS MUST BE RETURNED IN THE ORIGINAL BOX

WATER PUMP CORES MUST BE GENUINE PORSCHE

USED PARTS POLICY

Used parts carry a 10-day money back guarantee*

If you are not satisfied with the condition of the part you may return the parts in the same condition as received for a Full Refund minus Shipping and Handling costs.

*Note: Does not Include electrical items such as Control Brains, Relays, etc.  Due to the possibility of these items being installed and shorted out due to pre-existing electrical problems they are not refundable once they have been installed. In certain cases there may be a possibility of a credit issued toward your next purchase.

Shipping and installation costs are never refundable or reimbursable.

Refundable Core Charges

If the item you order has a core return it must be returned it in the same box.  Returned core must be in re-buildable condition, with no broken, missing or "locked-up" parts. Returned core must be same part as rebuilt unit purchased unless pre-approved by us. All Computer/Electronic Cores must have NEVER been opened or tampered with, it the manufacturer determines the item has been opened or tampered with the core charge will not be refunded.

You are responsible for proper insured shipping of all core returns to 928 Specialists.

Note: ALL CORE RETURNS MUST BE RETURNED IN THE ORIGINAL BOX